Permissions

Even PTCL states that the call center business “has enormous growth potential due to unprecedented growth in service industries of the developed countries.” The site also states, “PTCL is not only interested in revenue generation but also interested in generating new employment opportunities.” Discover the government of Pakistan’s position on call centers and special permissions that are required at http://www.ptcl.com.pk/call_center.html.

Let me compliment Pakistan government in its effort to publicize its policies for call centers on the web. I tried entering the key words “Sri Lanka Call Center Policy” and “India Call Center Policy,” and my returned responses were not meaningful at all. I entered “Pakistan Call Center Policy.” The return response included the following on the date of 28, December 2002 at 10:45 AM CST.

http://www.ptcl.com.pk/

Call center business is not illegal. The government of Pakistan encourages it, gives incentives, and gives cheaper bandwidth and lower taxes. What is holding Pakistan back perhaps?

Take a look at the web sites of the Pakistan government. The Minister of Information and Media Development has designed and maintained the government of Pakistan's web site. Visit it, and you will have a feel for the future-thinking mentality of this country that you can be proud of, and it is because of people like you and the respected people who run the country. So, at least start with what is available. This book, this seminar and the web site are all meant for your benefit.

We will summarize some of the details of the permissions required in Pakistan. PTCL has an interconnect agreement for call center operators. The applicant will meet certain requirements and present a business plan and company profile. In addition, registration with the Company Registrar Office is necessary. The applicant must adhere to the legalities involved with the Pakistan Telecommunication (reorganization) Act 1996. Other requirements deal with interconnectivity, bandwidth termination, details of customer service partner contracts, foreign exchange laws, leased line network requirements, etc. Forms, directions and requirements are on the web site of PTCL.