IBM Daksh - Marching Ahead
There is no doubt that outsourcing business in India is on a new high. Many companies are now leading the BPO operations in India and IBM is one of them. With the acquisition of Daksh in 2004, IBM started its full-fledged BPO operations in India. Over the last 12 months, IBM-Daksh added over 10,000 employees and expanded its contact centers across India. Now it has become the second largest BPO in India after Genpact. The BPO operations have become one of IBM's key growth drivers in India. Some of its key clients include Amazon, Paypal, Sprint, HP, Yahoo, Citibank and Bharti Televentures.
IBM-Daksh provides a variety of services to its clients. Its main operations include call handling, email processing and technology support. These services are related to customer care activities. Now IBM-Daksh has decided to focus on CRM, HR and other important operations. Over the past couple of years, employee base of IBM-Daksh has grown by 234%. When IBM acquired Daksh, its employee strength was around 6,000. Now it has 20,000 employees and is expected to add more staff in the coming years.
IBM-Daksh provides a variety of services to its clients. Its main operations include call handling, email processing and technology support. These services are related to customer care activities. Now IBM-Daksh has decided to focus on CRM, HR and other important operations. Over the past couple of years, employee base of IBM-Daksh has grown by 234%. When IBM acquired Daksh, its employee strength was around 6,000. Now it has 20,000 employees and is expected to add more staff in the coming years.
posted by Abdul Mannan @ 11:27 PM
1 Comments:
At 5:34 PM,
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